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Frequently Asked Questions

Find answers to common questions regarding our services, process, and technical support.

What types of equipment can you repair?

We provide repair services for nearly all types of audio equipment. However, there are a few specific items that we have chosen not to service:

  • TV, VHS, DVD and Blu-ray players
  • Car audio
  • CD, DAT, MiniDisc. *

* We repair simple mechanical faults (e.g. the tray does not come out). We only replace lasers in cases where we can
get hold of spare parts)

Do you repair things that don't have to do with sound?

We do. Contact us for consultation!

Do you repair all brands?

Yes, we repair equipment from all brands and models. Whether it’s a vintage unit or a newer model, we have the experience and
expertise to repair it.

Can I order an urgent repair?

Yes. We have an urgent service where we simply let your case go past the entire queue. Please note that this costs extra.

Do you accept cash?

No. In the workshop we only accept card payments. Corporate customers can choose invoice as an alternative.

Do you sell spare parts?

We only sell vacuum tubes and accessories such as cables, vinyl supplies, etc. We do not sell electronic
components.

How long will it take to get my equipment repaired?

Repair times vary depending on the queue time we have at the time of submission and any delivery time for spare parts. We do our best to return your equipment as quickly as possible without compromising on quality.

Do you provide a warranty on repairs?

Yes, we provide a 3-month warranty on repairs performed.

How much does a repair cost?

The cost of a repair depends on several factors, such as the type of device, the extent of the fault and the need for spare parts. We offer a quote before we start the repair work, so you always know what needs to be done and how much it will cost.

How do I get a quote for repairs?

To give you a cost estimate for repairs, we ask that you first submit your equipment to us. We will perform a troubleshooting
and return with a cost estimate before we begin the repair work. You have the option to decline the repair, but the troubleshooting fee will be charged regardless. A troubleshooting fee of
SEK 1000 excluding VAT per submitted item.

Some defects are only discovered after partial repair of the item. For example, we cannot test whether the electronics in a
tape recorder are working properly before we have repaired the drive first. In such cases, the cost estimate may change if
new defects are gradually discovered: in this case, an updated cost estimate will be provided.

What happens if you can't repair my equipment?

If we are unable to repair your equipment due to serious technical issues or difficulty finding spare parts, we will inform
you of this and discuss possible alternatives. In some cases, we may offer an alternative solution, such as helping you find
used parts or similar. Our goal is to find the best solution for the customer.

Can I submit my equipment for repair if I cannot visit the store?

Yes. You can send the equipment to us if you are unable to come to the store. Contact us for more information about shipping options.

 

Are you open during lunchtime?

Yes, we are open between 10:00 AM and 5:30 PM.

 

Is there parking available at your location?

There is parking available outside. If you have something very heavy or bulky that cannot be carried down half a flight of stairs, we can also receive it from the garage where we have our own parking spaces.